FAQ
-
Q1. Do you sell direct to the public or just to suppliers?
Lumenno Internationalsells both directly to the public an also to suppliers. If you are a product supplier and you are interested in buying our product please reach back to us for specific wholesale discounts.
-
Q2. How should I care for my new Lumenno lighting fixture?
Never use any abrasive chemicals or coarse sponges when cleaning your fixture. This can cause damage to the finish. Always use a soft cloth to clean your fixture.
-
Q3. I lost my instruction sheet. Where can I get a new one?
All of our products instruction manuals are available to be downloaded on line.
-
Q4. Where can I get replacement parts for my fixture?
You can buy them here on our Accesories section or reach back to us for specific parts. We'll make it work for you.
-
Q5. Is it possible to get a different glass shade on one of your fixtures?
Please note that not all of our glass will be interchangeable. We cannot change the glass shade that comes with a particular fixture. However we do offer many glass shades that can be purchased separately. Please contact one of our authorized dealers and they will be happy to assist you.
-
Q6. I just received my fixture and a part is missing/ broken. What can I do?
Reach back to us if your order came damaged. We'll find a replacement for you at no cost.
-
Q7. I am a lighting retailer. How can I become a Lumenno authorized dealer?
Send us a message to info@allfusionelec.com. We will be happy to assist you and have you become part of the Lumenno International family.